Return & Refund Policy
At Alluvi Biz, we are committed to providing quality products and services that support your weight-loss and wellness journey. Please review our return and refund policy below.
Returns
Due to the nature of health and wellness products, opened or used products cannot be returned for safety and hygiene reasons.
However, unopened and unused products may be eligible for return within 7–14 days of purchase, provided they are in their original packaging and condition.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will review the issue and arrange a replacement or appropriate solution.
Refunds
Once a return is approved and the product is received and inspected, refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return:
Opened or used weight-loss products
Personalized wellness programs or consultations
Digital services or coaching sessions that have already been delivered
Exchanges
If you wish to exchange a product, please contact our support team to confirm eligibility and availability.
Contact Us
For any return or refund inquiries, please contact our support team with your order details and reason for the request. Our team will be happy to assist you.